Bobcat
The Challenge
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Produce and deliver the user manuals for more than 150 machines
- On demand (reduce stock to zero)
- In 24 languages
- For a network of 220 dealers in Europe, Africa and Middle East
- Ensure the manuals are delivered before the machines to the dealer
- Remove the need for a buffer stock of 10,000
- Provide a real-time order status for each dealer
- Provide a delivery tracking system for each order
The solution
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Develop a WEB platform (Web-2-Print) that allows to
- be integrated into Bobcat's international order management system
- order and personalize the manuals for each machine for each dealer in each market in the local language (6,000 files!)
- follow the production status online
- print documents on demand
- Creation of a delivery tracking management system for all the orders
- Order process, production and delivery handled by Identic, thanks to the implementation of an Account Manager (SPOC) who manages the entire process
- Digital printing of the manuals on demand
Results
- Bobcat's « Technical Publications » Department is now completely relieved of the order process, and can focus on higher added value tasks
- The management system pilots the entire order process
- Production costs are reduced thanks to the stock brought down to zero
- Each manual is delivered on time -> Customer satisfaction
- Higher efficiency and risk reduction (loss or delays) thanks to the order and delivery tracking system
Conclusion
Identic's WEB tool enables Bobcat to reduce costs, ensure a better service to its 220 dealers and creates management time for its « Technical Publications » Department.
